Return & Exchange Policy

30-Day – No Hassle Return*
We always try to give a customizable purchase experience of products to our customer with the best quality of products. We have a no-hassle return policy. If you are not satisfied with any of your order, then you may request a return or exchange on that particular purchase under acceptable circumstances.
We will initiate a full refund in case the purchased product is defected or damaged after checking the complete order.
contact us or call on 1-866-260-2121 to request a Return Merchandise Authorization (RMA) number for the return process. No credits will be refunded without the RMA number.
We always love to have feedback from our customers to correct any mismatches regarding our products and services. Please give a call at 1-866-260-2121 or contact us on the given email –
*No Hassle Return Policy is applicable for retail customers only and not on bulk orders
No Restocking Fee
Most of the companies charge unwanted 15% or more restocking fee. But here at Columbia Fasteners we value our clients more than money, hence, we don’t charge any restocking fee, taking the condition in account that our products should be new as it is when it was delivered, It should be unused and in resalable condition, so that we can provide it to the needy one. No Restocking Policy Fee policy applies to the retail customers only, not for the bulk orders from contractors.
Delivery Inspection for Bulk Orders
We inspect all the bulk shipments before they leave from the warehouse for the delivery. We make sure that the products will be delivered to you without any damage and in working condition just as it uses to be when we ship it. For better enlighten we request the customer to check the package after the arrival.
Report on 1-866-260-2121 within the 3 business days.
We assist our customer`s claim, arises due to wrong handling or delivery. Nonetheless, once the deliveries are accepted and signed then the package will become the customer’s responsibility. Please inspect and check the products for any damage or incompleteness at the delivery time to be assured. Contact us within 3 business days regarding any problems related to your product.
Standard deliveries that held without signatures follow the same guidelines. Queries or problems related to your package shipment can be reported within 3 business days. We will find the best possible way to fix your issue and help you further.
If you have any question or any queries, you can contact us at – or call us at 1-866-260-2121.