Columbia Fasteners Frequently Asked Questions and Answers

Purchasing Process
What forms of payment are accepted for online purchases?
We accept online payments with cards like Visa Card, MasterCard, American Express credit cards and PayPal.
How can I check the status of my online order?
Whenever an order is placed and shipped a confirmation e-mail with tracking details is forwarded to your personal registered e-mail account. You can check all the details of your order on mobile or desktop through our timely updates sent to your e-mail. You can also contact or e-mail us at info@columbiafasteners.com, or call us at our service helpline number 1.866.260.2121 where our executives are all set to help you, irrespective of time.
How do I change or cancel my online order?
If you need to change or cancel your placed order is to contact the customer service with the given number – 1.866.260.2121 between 8:00 AM and 5: PM Pacific Standard Time. You can also cancel your order by emailing us at info@columbiafasteners.com
Shipping & Delivery Information
What shipping options are available?
Orders are usually shipped via USPS, FedEx, and other major carriers.
When are orders shipped?
In-stock items will ship the same day or within the next 2 business day if received before 2 PM.

Rush, expedited service is also available for next day delivery.

How are delivery charges calculated?
Free shipping is for orders above a certain amount (see our current promotion), after discounts and promotions.
Does Columbia Fasteners ship to destinations outside the U.S.?
We ship our products all around the U.S. Special shipment of orders outside the U.S are also taken under quote mentioned to you at the time of order.
What is Columbia Fasteners’ return policy?
Specific orders may be returned within 14 days of delivery. If you are not satisfied with the purchase at Columbia Fasteners, you can return or exchange the purchased product in the unused conditions, in their original packaging within 14 days of delivery for a successful complete refund. Please give get your RMA number by calling at 1.866.260.2121. No credits will refund without Return Merchandise Authorization (RMA) number as per the rules. All credits are subject to inspection of returned goods.
Do you process international orders?
International customers may inquire about the purchased orders by contacting us at info@columbiafasteners.com or by calling us at 1-866-260-2121. International orders may not be placed online at this time.
Security & Privacy
Is my payment information secure?
Yes. Your payment information will be processed in accordance with secure online payment processing standards.
What is Columbia Fasteners’ privacy policy?
Columbia Fasteners acknowledges that you are submitting information to us in the context of an inquiry regarding our products and/or services. We respect your privacy and assure you that the information entered here is for Columbia Fasteners are for internal uses only and will be enacted along with us. We don't sell or rent your personal information with any third party for the purpose of marketing; we may, however, share such information with an affiliated dealer in your area in order to better serve you and expedite your inquiry.
866.260.2121